FAQS

Shipping Information

AKASO offers Site-Wide Free Shipping and Free Taxes. We work with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address and delivered in 5-7 business days.(Processing Time 1-2 Days + Shipping Time 3-4 Days)


Frequently Asked Questions

Shipping


1. How long will l take for my order to arrive after l make payment?
From three (3) to five (5) days upon payment verification depending on the destinations.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

2. What countries does AKASO deliver to?
We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier and delivered directly to your door (home or company address). Please check Shipping Countries to get more details.

3. How much is the shipping fee?
AKASO offers completely Site-Wide Free Shipping and Free Taxes!
Please keep in mind that when we experience an increased volume of orders, such as running large promotions, the delivery may take around 1 weeks based on the country shipping to.

4. Can you ship to a PO Box or APO address?
We strongly recommend that you provide a physical address to facilitate order delivery, as both DHL and FedEx are unable to deliver items to APO or PO BOX addresses. 

5. I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.

 

Payments

1. What are the payment methods available?
At the moment, we only accept Credit/Debit cards and Paypal payments.

2. How do l make payment by PayPal? How does it work?
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. It is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. It's fast, easy & secure. Please check Paypal’ security policy for more information. https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

3. Are there any exchange rates?
All of our products are based on the US Dollar. The prices you may see updated in your currency are based on current exchange rates. If you use a credit card from another currency, your order will be calculated based on the exchange rate for the day your credit card issuer processes the transaction.


4. Why does my refund take so long to be returned to me?
We do not receive your funds immediately. While a credit card may be cleared and the purchase goes through, it can actually take several hours to several days for your card to be cleared and for the funds to go through. Likewise, when a refund is issued we merely send the request to your financial institution. How long it takes for your bank to reinstate the funds back into your account depends on your bank specifically, as well as their business hours.

5. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

 

Warranty

1. How long is your warranty good for? Do you have a 30-day guarantee?
Any parcels that arrive at you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you out a replacement package immediately. If a product does not arrive at your location within 6 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.

Others

1. How do I contact you?
If you have any questions that are not on this FAQ page, please email us at spport@akasotech.com where we will promptly get back to you.

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